FAQs

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Once you submit your online coaching application, the process goes as follows:

• We will contact you via Email & SMS in order to schedule a consult call. 
• We will then have a video chat or phone call to introduce ourselves and collect further information from you to create your personalised program.
• If you then decide to proceed, we will begin the onboarding process.
• Coaching will begin on Monday of the following week!

ESSENTIALS ($39.95/week): a fully personalised program, the Trainerize app with demo videos, our Training & Nutrition Blueprint, program updates every 4 weeks, message access with replies within 3 business days, and access to the online group chat. 

COMPLETE ($69.95/week): everything in ESSENTIALS, plus weekly check-in calls, technique reviews (up to 3 per week), 24/7 message access (typical replies within 3-hours), program updates whenever you need them, progress reviews and weekly training tips.

Online Coaching has two tiers: ESSENTIALS is $39.95 per week and COMPLETE is $69.95 per week. Both start with a free 2-week trial, and payments are automatically processed each week through the secure Trainerize Pay platform.

Cancelling is quick and hassle-free. You have complete control over your subscription and can cancel it yourself from your Trainerize account in less than a minute—no phone calls, no hidden fees, and no lock-in contracts. Before you sign up, we'll also show you exactly how the cancellation process works, so you know you're always in control.

Absolutely! Both ESSENTIALS and COMPLETE online coaching include a 2-week free trial so you can experience everything before making a commitment. If it's the right fit, you can continue for just $39.95/week (ESSENTIALS) or $69.95/week (COMPLETE). If not, you can cancel anytime during your trial with no fees, no lock-in contracts, and no questions asked. We want you to be 100% confident that our coaching is right for you before you pay a cent.

Refunds are generally not given once coaching services commence. However, we review each refund request on a case-by-case basis. For more information, please check out our Terms of Service.

If you wish to apply for a refund, please send an email to contact@mentalpt.au with your full name, the product you purchased, and your reason for the refund request. 

If you're unsure about which program will suit you best, shoot an email through to contact@mentalpt.au with your name, age, training history, and training goals. We'll then review it and recommend the right program for you.

Equipment requirements may vary depending on the program. For online coaching clients, we'll make sure we design a program that is suited for the equipment you have access to. For the pre-designed programs, you'll need access to a standard commercial gym (except for the 6-week home program).